Questions (FAQ) #

In this section you’ll find the most common questions and answers. For all questions about your login/account and license questions, please choose the general section. If you have questions about the Android or Windows version, there are dedicated FAQ chapters for those. If you don’t find a solution here, don’t hesitate to contact us. We’re happy to help you via email.

Overview #

General FAQ
Android App FAQ
Windows Software FAQ
iOS (Apple) FAQ

Top FAQs #

Forgotten your password?
Change your password?
Android Troubleshooting Checklist
Windows Troubleshooting Checklist
Time counting incorrect (Android)?
Device missing in the web portal?
Change login e-mail or device name

Special FAQs / Contact #

Security Checklist FAQ
FamilyLink FAQ
Contact Salfeld