FAQ-Samsung #

App does not work correctly on Samsung #

Some customers report that the app does not work correctly on Samsung devices. The malfunction shows itself in times not being recorded and limits not being enforced. Initial findings indicate that on some devices Samsung has introduced a stricter battery saving mode with ongoing updates, which may terminate the background service of Child Control. Please check the following points directly on the Samsung device under Settings → Device care → Battery → App power management:

Adaptive battery (must be set to OFF)
Put unused apps to sleep (must be set to OFF)