Licence
You can test all our programs and apps for 30 days free of charge and without any obligation. If you wish to extend the trial period, please contact us. If you want to use the software permanently, you need a license. You will receive this in the form of a serial number. A serial number is required for each device. Exceptions are multi-user licenses: Here you can enter a serial number on multiple devices.
Where do I enter the serial number?
How many licenses do I need?
Licenses are only needed for the child devices. Parental access via the web portal using an internet browser or the Android parent app is free of charge. If you have more than one child device, we offer affordable multi-user licenses. How many users share a device (e.g. several Windows user accounts) is not important for licensing. The license is always per device, no matter how many users are created on this device.
Where do I enter the serial number?
You enter the license exclusively via the Web Portal. The program can be installed and uninstalled on Android as well as on Windows without a serial number. If you are using a trial version, you will be notified immediately after logging into the Web Portal and can also enter a serial number on this screen:
If this screen does not appear when starting the web portal, you can always enter a license directly via the Settings item:
You can also reach the license entry via the item "My Data/Licenses" directly via the three items next to the device/user selection. See info and screenshot in the next chapter:
I have a new device - How do I move a license?
A license can be moved from one device to another as often as you like. Please uninstall the app on the old device to get the serial number free again. Then download and install the app or the Windows version on the new device and enter the serial number again. If there are problems with the serial number (e.g. because the old device is defective and the software cannot be uninstalled there), you can reset the serial number as follows Click on the three dots at the top right of the device selection and select the menu item My Devices/Licenses. Under "My Licenses" you can give up the assignment to individual devices and thus "free" the license itself for new devices:
If you want to apply (extensive) settings before uninstalling, you can save them via Web Portal -> Settings -> Import/Export (per user) and load them again later.
License is in use?
If the app or software is uninstalled from a device, the corresponding license/serial number becomes "free" again. If this did not work for some reason, you can reset the license/serial number manually. To do so, select the RESET button from "My Licenses". Afterwards you can assign the serial number to your devices again.
Increase/extend license?
Yes, you can extend an existing license and/or change the number of devices via the upgrade order link on our homepage. A currently existing license will be deducted at the daily value, i.e. you will only pay the difference to the next higher license (e.g. upgrade from single to triple license). Use Upgrade or renew license page to extend your license.
How do I unsubscribe?
Child Control is not a subscription. There is no automatic renewal. After the term expires, you decide whether you want to renew the license at a preferential price or not. If you do not want to renew the license, you do not need to do anything else. If you want to extend the license, you can find special offers under Upgrade or renew license link.
Lost your serial number?
You don't remember the serial number of your license? We will gladly send it to you via the My Licenses page.