Web Portal History #
Within the options/3-point menu you will find the menu item Portal Activities. In this history, you can see which settings were made in the Web Portal and when. If there are entries here that do not originate from you, the child seems to have somehow come into possession of the access password.
In this case, we recommend changing the password in the Settings section. After changing the password, the new password must also synchronize with the child’s device. Therefore, also check on the child device whether the password change has worked. If in doubt, uninstall the app and download or install it again. Also check whether the password is not automatically stored somewhere in the browser that the child has access to.
